With a massive selection and affordable prices, it’s no wonder millions shop at SHEIN, but sometimes things don’t go as planned.
Maybe the item doesn’t fit, looks different than expected, or just isn’t what you thought. If that’s the case, getting a refund can feel confusing.
I’ve been there myself, and this guide is here to walk you through the process step-by-step.
I’ll share some personal tips, facts, and even common pitfalls to avoid so you can get your money back with as little hassle as possible.
Start Here: Understanding SHEIN’s Refund Policy
SHEIN does have a return policy, but it’s important to know the fine print before you start.
It helps to know what they will or won’t accept back so you don’t waste time on items that aren’t eligible.
SHEIN’s policy allows you to return items within 45 days of purchase.
While this sounds generous, keep in mind that the clock starts ticking from the day you place your order, not the day you receive it.
That means if there are any shipping delays (which can happen), you’ll have less time to make a decision.
Here are the basics:
- Eligible Items: Clothing, shoes, and accessories are returnable, as long as they’re in new condition with tags still attached.
- Non-Returnable Items: Items like lingerie, swimsuits, and jewelry usually can’t be returned for hygiene reasons. You’ll also find that “final sale” items, often marked down, are ineligible for returns or refunds.
For many shoppers, this policy is a bit frustrating, especially if you’re used to stores with more flexible return policies.
Still, knowing these details up front can save a lot of headaches.
Personally, I recommend double-checking if an item is returnable before hitting that “checkout” button, especially for categories with strict rules.
How to Get a Refund From SHEIN
Now that you know the basics, here’s how to get started. Trust me; it’s best to follow these steps carefully, so your request doesn’t get delayed.
Step 1: Access Your SHEIN Account
Log in to your SHEIN account on the app or website. This is where all the action happens, as refunds are handled directly through your account.
Step 2: Go to “My Orders”
In your account, find the “My Orders” section. Locate the order containing the item(s) you want to return. Click on it, and you’ll see the option to start a return.
Step 3: Select Items and Reason for Return
This is an important step. SHEIN will ask you to choose a reason for the return from a list, like wrong size, poor quality, or didn’t match description.
Being honest here can help the process go smoother.
In my experience, choosing “doesn’t fit” has often led to quicker responses since SHEIN seems to prioritize sizing issues.
Step 4: Choose Refund or SHEIN Wallet Credit
One unique aspect of SHEIN’s refund policy is that they give you two choices: get your refund back to your original payment method or receive SHEIN Wallet Credit (store credit).
Store credit is usually processed faster, so if you plan to buy from SHEIN again, this might be the easier route.
However, if you’re looking to cut ties or want the cash back, go for the original payment option.
Pros and Cons of SHEIN’s Refund Process
Let’s be real here: SHEIN’s refund process is a mixed bag. Here are some things you might love and hate about it:
| Pros | Cons |
| Quick processing with store credit | Original payment refunds can take longer |
| Online process is straightforward | Return shipping isn’t free (unless first return) |
| 45-day return period | Limited eligibility on certain items |
I think the 45-day window is great compared to some fast-fashion stores, which offer even less time.
But honestly, the fact that you may have to pay for return shipping can be a downer. If you’re only returning a single, inexpensive item, the shipping cost might eat into your refund.
Always double-check the return policy for your country, as SHEIN’s practices vary depending on where you live.
How Long Does It Take to Get Your Refund?
The refund timeline varies based on the method you choose:
- SHEIN Wallet Credit: Typically, this will be processed within 3–5 business days after they receive your return.
- Original Payment Method: This can take longer, up to 10 business days in some cases.
SHEIN also warns that your bank might take additional time to post the refund, which can be frustrating if you’re waiting on that money to be available again.
So if you need your funds quickly, the wallet credit can be a faster alternative.
Common Issues and How to Avoid Them
It’s not always a smooth ride. Here are some common refund issues and ways to steer clear:
- Return Denied Due to Condition: SHEIN is known for being strict about item condition. If the item looks worn or doesn’t have tags, it will likely be denied. Always double-check items for damage before sending them back.
- Delayed Refunds: Sometimes, it can take longer than expected to receive your refund, especially during high-volume shopping seasons like the holidays. If you’re still waiting after two weeks, consider contacting customer support for an update.
- Customer Service Challenges: Contacting SHEIN’s customer service can sometimes feel like a loop of automated responses. For the fastest results, try using their in-app chat feature.
My Opinion: Is SHEIN’s Refund Process Worth the Hassle?
Honestly, I have mixed feelings about it. SHEIN has made the refund process accessible, but it’s not the most customer-friendly experience out there.
Having to pay for return shipping can feel frustrating, especially for low-cost items where the shipping can be almost as much as the refund itself.
That said, they’re fair with their 45-day return window, and the store credit option makes things faster if you plan to keep shopping with them.
For those on a budget who frequently order from SHEIN, this policy can work well as long as you’re clear on the guidelines.
But if you’re hoping for a seamless, no-questions-asked refund experience, you might be left a little disappointed.
Frequently Asked Questions
Can I Get a Refund if My SHEIN Order Never Arrives?
Yes, you can. If your order hasn’t shown up within the estimated delivery time, the best thing to do is to contact SHEIN’s customer service through the app or website.
They’ll usually investigate the delay, and if it turns out your package is lost, they can either offer a refund or reship the items.
Just keep in mind that it may take a few days to resolve.
What Happens if My Refund Is Denied by SHEIN?
If SHEIN denies your refund, it’s often because the item didn’t meet their return criteria (like missing tags or looking worn).
In some cases, you might be able to appeal by providing photos or further details, but there’s no guarantee they’ll reverse the decision.
If this happens, it’s usually best to double-check the return policy next time or try selling the item on a resale platform to recoup some cost.
Can I Return Multiple Items from Different Orders in One Package?
Yes, you can return multiple items in one package, even if they’re from separate orders.
Just make sure you go through the return process for each item in the SHEIN app or website, and label each one correctly inside the package so SHEIN’s team knows which orders they belong to.
This can save on shipping costs, but be extra careful to include all the paperwork for each item.
Does SHEIN Offer Any Return Incentives, Like Free Return Shipping for First-Time Customers?
Occasionally, SHEIN offers free return shipping for first-time returns, but it depends on the region and their current promotions.
It’s a good idea to check if any return deals are available on the SHEIN website or app before making a return, as this could save you the return shipping cost.
Conclusion
If you’re looking to get a refund from SHEIN, knowing the process can save you time and stress.
Starting your request in your account, keeping all original packaging, and opting for SHEIN Wallet Credit are solid ways to speed things up.
While the experience can be mixed, understanding their policies beforehand helps make the whole process more manageable.
Personally, I feel SHEIN could make things easier, especially by covering return shipping, but their overall refund system is workable once you know the ins and outs.
