With a variety of affordable, trendy items, SHEIN has attracted millions of customers worldwide.
But not every item ends up fitting right, and not everyone is satisfied with their order.
Here, we’ll cover everything you need to know about returning items to SHEIN, including whether returns are free, how the return process works, and a few helpful tips for managing your returns smoothly.
SHEIN Return Policy Overview
SHEIN’s return policy can be both convenient and tricky.
Generally, they allow you to return items if you’re unsatisfied or the product doesn’t meet your expectations.
However, there are some conditions. The return process isn’t complicated, but it’s essential to know the specific guidelines to avoid unexpected fees.
Here’s what you should know:
Eligibility for Returns
You can return most items to SHEIN within 30 days from the date of purchase.
However, some items, like lingerie, swimwear, jewelry, and certain accessories, are non-returnable due to hygiene concerns.
Initial Return Is Free – Sort Of
If you’re in the U.S. or certain other countries, SHEIN offers one free return per order.
This means they’ll cover the shipping cost for sending back items, but only for the first return on that specific order.
If you decide to return multiple items in different shipments, you’ll need to pay the shipping fee for each additional return.
This can be an important factor to keep in mind, especially for international customers where shipping costs can be higher.
Return Label
SHEIN provides a prepaid shipping label for your first return. All you have to do is attach it to your package and drop it off at a designated mailing location.
But again, if you make multiple returns on the same order, you’re responsible for the shipping fees.
Steps to Make a Return with SHEIN
Returning items to SHEIN isn’t complicated, but it does require a few specific steps.
Follow these guidelines to make sure your return goes smoothly.
- Log in to Your SHEIN Account
Start by logging into your account, where you can access your order history. - Select the Items to Return
Go to your order history, find the items you want to return, and follow the prompts to select them. SHEIN may ask for a reason for the return, such as size issues, quality concerns, or simply a change of mind. - Print the Return Label
If it’s your first return, SHEIN will provide a prepaid return label. Print it out and attach it to your package. - Send Your Package
Drop your package off at the designated location. SHEIN will send you a notification when they receive your return, and your refund or store credit should be processed within a few business days.
Are SHEIN Returns Really Free?
The answer is yes – but only up to a point.
You get one free return for each order, which can be a money-saver if you’re careful about what you’re sending back.
However, if you need to make additional returns from the same order, you’ll have to pay for shipping, which might add up depending on where you live and how many items you’re sending back.
What to Watch Out For with SHEIN Returns
There are some things to be aware of before initiating a return with SHEIN. Here are a few points to consider:
Additional Returns Cost Extra
As mentioned, only your first return is free.
If you make additional returns from the same order, the cost falls on you, which might come as a surprise if you’re used to more flexible return policies.
Refund Method
SHEIN offers refunds either to your original payment method or as store credit.
If you opt for store credit, you may receive your funds faster, but this can limit your options if you’re hoping for cash back.
Processing Time
SHEIN’s refund process can take up to two weeks, depending on the shipping time and processing at their facilities. This can be slower than other online retailers, so patience is key.
Restocking Fees
Currently, SHEIN doesn’t charge a restocking fee, which is a plus. However, this could change, so always check their return policy for the most up-to-date information.
Pros and Cons of SHEIN’s Return Policy
When it comes to SHEIN’s return policy, there are some definite advantages and a few downsides to consider.
If you’re thinking about making a return, it helps to weigh the positives and negatives so you know what to expect.
From free first returns to potential delays in refund processing, here’s a rundown of the main points to keep in mind.
Pros
- One Free Return Per Order: SHEIN’s policy of covering the cost for your first return per order is a big plus, especially for items that don’t fit or meet your expectations.
- Extended Return Window: With a 30-day return window, SHEIN offers enough time to decide whether you want to keep or return your purchase.
- Refund Options: SHEIN allows you to choose between a refund to your original payment method or store credit, which gives flexibility.
Cons
- Limited Free Returns: Since only the first return is free, you might end up paying for additional returns if you’re not satisfied with multiple items from the same order.
- Slow Processing Times: Refunds can take a while to process, especially if you return items close to the 30-day mark. This can be inconvenient if you need your money back quickly.
- Non-Returnable Items: With a range of items that can’t be returned, it’s important to check each product’s details to avoid wasting money on something you might not be able to send back.
Frequently Asked Questions
Can I Exchange Items on SHEIN Instead of Returning Them?
No, SHEIN doesn’t offer an exchange option. If you want a different size or color, you’ll need to return the item, get a refund or store credit, and then place a new order for the item you want.
How Long Does It Take to Get My Refund from SHEIN After a Return?
Once SHEIN receives your returned items, refunds can take up to 10 business days to process.
The time may vary depending on your bank if you chose a refund back to your original payment method.
What Should I Do if My Return Package Is Lost?
If your return package goes missing, reach out to the shipping carrier with your tracking information as soon as possible.
Unfortunately, if SHEIN doesn’t receive the items, they can’t issue a refund, so keeping track of your package is essential.
Can I Return SHEIN Items without The Original Packaging?
Yes, but it’s recommended to return items in their original condition and packaging.
If you’ve removed tags or original packaging, SHEIN might reject the return or reduce your refund.
Conclusion
You get one free return per order, which can be a good deal if you’re careful about what you’re sending back.
But if you need to make multiple returns, the costs can add up, especially for international orders.
In my opinion, SHEIN’s return policy is fair, but it could be more flexible like other major retailers.
If you’re a regular SHEIN shopper, learning to navigate their return system can save you time, money, and effort.
